O&M Supervisor - Telecom

Role and Responsibilities:
1. Supervises all works related to his/her assigned project(s) and ensures that they are executed in
accordance with client’s requirement and contract.
2. Supports the NOC and field technicians in handling emergencies till issue is resolved within agreed
Service Level Agreement and supports in preparation of RCA reports for those emergencies or incidents.
3. Handles the emergencies and incidents of violation of SLAs, communicates with the client, and updates
the O&M Manager.
4. Responds on timely basis to all communications within and outside the organization.
5. Plans, assigns, and directs the employees who are engaged in installation, maintenance, and operation
of different telecommunication systems and support equipment.
6. Handles the acceptance of new sites by assigning teams and informing all relevant people.
7. Visits regularly cell sites to validate and ensure that the Field Technicians are executing their assigned
work according to quality and standard.
8. Ensures proper care of all company assets assigned to his/her area such as tools, mobile DG’s, vehicles,
accommodations etc.
9. Validates the reports and information from field.
10. Ensures all health & safety procedures are observed and adhered in the daily operations of their
respective field teams.
11. Plans Preventive & Corrective maintenance, implements, monitors, controls and follows up with issues
found till closure.
12. Analyzes resources requirements and gives recommendation to the O&M manager accordingly.
(Resources include but not limited to Human, tools, equipment & transportation).
13. Ensures that teams have necessary tools and transportation.
14. Ensures proper communication with the client and within organization in form of mails, meetings, calls,
reports etc.
15. Demonstrates the ability to think critically and proactively, anticipates risks, and prepares solutions in
advance.
16. Ensures availability of spares and enough fuel on cell sites within his/her area, with the help of the O&M
Manager, provides regular feedback about the status and escalates if required.
17. Ensures fuel consumption of each site is as per given target of CPH from the line Manager.
18. Handles the fuel and spares consumption in his/her area.
19. Handles the site security updating based on changed risks level in coordination with the O&M Manager
and the O&M Supervisor, Site Security.
20. Supports the O&M Manager in controlling cost and receiving payments from client.
21. Ensures all documentation and reports are created and shared within i engineering and client on time.
22. Coordinates with i engineering team and with the client at all levels for performing his/her duties.
23. Coaches and develops teams assigned to him/her.
24. I-TSM & M-ITSM entries of each activity need to be ensured.

Qualifications Requirements:
• 5-6 years of Technical experience on field.
• Or 5-6 years of managerial experience in similar job.
• Familiar with MS office, communication tools like emails.

Education Requirements:
• Minimum H.N.D in Technical Field.
Must have experience in Ericsson network.
At the moment we are unable to recruit Pakistani nationals. All other nationalities can apply.