Customer Support Officer - ZATCA E-Invoice Solutions

Job Title: Customer Support Officer - ZATCA e-Invoice Solutions

Are you passionate about providing exceptional customer support in the realm of ZATCA e-Invoice solutions? Do you possess extensive knowledge of ZATCA e-Invoice standards, regulations, and audits? If so, we have an exciting opportunity for you to join us.

About Us:
We are a leading IT company specializing in ERP solutions, with a focus on providing efficient ZATCA e-Invoice solutions to our clients. We pride ourselves on delivering cutting-edge technology solutions tailored to meet the unique needs of businesses.

Job Description:
As a Customer Support Officer, you will play a crucial role in ensuring our clients receive outstanding support for their ZATCA e-Invoice requirements. Your responsibilities will include:

- Providing expert-level support and guidance to clients regarding ZATCA e-Invoice standards, regulations, and audits.
- Troubleshooting technical issues related to ZATCA e-Invoice implementation and integration with ERP systems.
- Collaborating with our technical team to escalate and resolve complex issues promptly.
- Conducting training sessions and workshops for clients to enhance their understanding and utilization of ZATCA e-Invoice solutions.
- Proactively identifying opportunities for process improvements and suggesting solutions to optimize client satisfaction and efficiency.

Requirements:
- Bachelor's degree in Computer Science, Information Technology, Finance, or related field.
- Extensive experience (3+ years) in a customer support role, preferably within the fintech or IT industry.
- In-depth knowledge of ZATCA e-Invoice standards, regulations, and audit processes.
- Strong analytical skills with the ability to troubleshoot technical issues and propose effective solutions.
- Excellent communication and interpersonal skills, with a customer-centric approach.
- Proven track record of delivering exceptional customer service in a fast-paced environment.
- Ability to work independently and collaborate effectively within a team.

Join us and be part of a forward-thinking team dedicated to revolutionizing the way businesses manage their e-Invoice processes. Apply now by submitting your resume and cover letter detailing your relevant experience and why you are the ideal candidate for this position.