Job For Telecaler

Here’s a professional profile draft for the Customer Representative/Telecaller role at Abraj Daily Needs:


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Job Title: Customer Representative/Telecaller
Company: Abraj Daily Needs (ADN)
Location: Bahrain
Employment Type: Part-Time/Full-Time

Job Overview:
We are seeking a dedicated and customer-focused Customer Representative/Telecaller to join our dynamic team at Abraj Daily Needs. The role involves ensuring client satisfaction, fostering retention, and addressing customer needs efficiently. This is a hybrid role, with 4 days of work-from-home flexibility and 2 days of on-site presence per week.

Key Responsibilities:

Handle customer inquiries and provide accurate, timely information regarding ADN’s services.

Engage in proactive telecalling to ensure client satisfaction and promote retention.

Address and resolve customer complaints or escalate them when necessary.

Maintain detailed records of customer interactions in the CRM system.

Collaborate with the team to improve customer service processes and