CUSTOMER SERVICE REPRESENTATIVE ( A LADY FILIPINA PREFERRED )

Are you a people-oriented individual with excellent communication skills? We are seeking a dedicated and friendly Customer Service Executive to join our team. In this role, you will be the first point of contact for our customers, ensuring a positive and memorable experience. You will handle inquiries, resolve issues, and provide exceptional service to our valued clients.

As a Customer Service Executive, you will play a crucial role in maintaining customer satisfaction and loyalty. You will be responsible for addressing customers' needs and concerns promptly and effectively. Your strong problem-solving skills and ability to multitask will allow you to handle various customer queries simultaneously while maintaining a professional and calm demeanor.

If you thrive in a fast-paced environment and enjoy helping others, this is the perfect opportunity to showcase your excellent customer service skills. Join our team and contribute to our mission of providing exceptional service to our valued customers.

Qualifications
High school diploma or equivalent required; bachelor's degree preferred.

Previous experience in customer service or a related field is strongly preferred.

Excellent verbal and written communication skills.

Strong problem-solving and decision-making abilities.

Ability to handle difficult and demanding customers with patience and professionalism.

Strong organizational and time management skills.

Proficient in using Microsoft Office suite and other relevant software.

Knowledge of logistics and supply chain management is a plus.

Ability to work well both independently and in a team environment.

Availability to work flexible hours, including evenings and weekends.

Responsibilities
Act as the primary point of contact for customers, handling inquiries and resolving issues in a timely and professional manner.

Assist customers in navigating our products and services, providing accurate information and guidance.

Maintain a comprehensive knowledge of our company's offerings and policies.

Address customer complaints and concerns, escalating issues when necessary for resolution.

Process customer orders, returns, and exchanges accurately and efficiently.

Collaborate with other teams to ensure seamless customer experiences.

Maintain accurate and updated customer records in our CRM system.

Proactively identify opportunities to improve customer service processes and procedures.

Stay up-to-date with industry trends and best practices in customer service.

Uphold our company's values and ethical standards while representing our brand.

Please note that this position requires proficiency in Microsoft Office

EMAIL YOUR CV TO : [email protected]