Software & Hardware Support Engineer

We're looking for a Software & Hardware Support Engineer to join our team and be the first line of defense for our users' technical woes. You'll troubleshoot a variety of software and hardware issues, provide clear guidance to users, and ensure a positive experience.

Responsibilities:

Diagnose and resolve basic software and hardware problems using established procedures.
Troubleshoot issues related to user accounts, network connectivity, software installation, and peripheral devices.
Provide technical support via phone, email, or chat in a friendly and professional manner.
Effectively gather information from users to pinpoint the root cause of problems.
Document issues and resolutions thoroughly.
Escalate unresolved issues to appropriate internal teams (e.g., software developers, hardware engineers) for further attention.
Stay up-to-date on the latest software and hardware technologies.

Qualifications:

A minimum of 3 year of experience in a technical support role (or equivalent experience).
Strong understanding of computer hardware and software fundamentals.
Excellent troubleshooting and problem-solving skills.
Effective communication and interpersonal skills, with the ability to explain technical concepts in a clear and concise way.
A customer-service oriented mindset with a focus on providing exceptional support.
Proficiency in using a variety of software applications, including operating systems and productivity tools.

Bonus points for:

A relevant A+ or similar technical certification.
Experience working in a fast-paced environment.
Excellent written and verbal communication skills.

Send your CV on [email protected]