Client Services Officer

Responsibilities:

* Manage incoming phone calls.

* Generate sales leads.

* Identify and assess customers' needs to achieve satisfaction.

* Build sustainable relationships and trust with customer accounts through open and interactive communication.

* Provide accurate, valid and complete information by using the right methods/tools.

* Meet personal/customer service team sales targets.

* Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.

* Keep records of customer interactions, process customer accounts and file documents

* Follow communication procedures, guidelines and policies.

Requirements and skills:

Proven customer support experience or experience as a Client Service Representative

* Strong communication and presentation skills.

* Familiarity with CRM systems and practices.

* Customer orientation and ability to adapt/respond to different types of characters.

* Ability to multi-task, prioritize, and manage time effectively.

Job Type: Full-time