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Principal Accountabilities
1. Maintaining & repair customer’s products, with safety precaution & to ensure the product in running satisfactory.
2. Updating the parts requirement for the products under repair in system, so as to track the parts requirement by the parts Coordinator.
3. Report and highlight abnormal failures to improve feedback to Suppliers, as to monitor epidemic failure.
4. Ensure providing Customer Education during Installation and to ensure that customer product is matching with the Installation location for correct performance of the products; to avoid customer issue and poor performance from the product.
5. Perform his duties effectively to avoid Repeat Repair and to complete the task within the shortest time possible as to increase the overall performance of the Outlet and to avoid re-work.
Minimum Requirement
• 2 year Diploma / Trade Certificate in Home Appliance products.
• 5-year Experience in HA products for repair & installation.
• Computer Skills is advantageous.
• Driving License will be an added advantage.
• Excellent competency in both oral and written communication especially in customer support product training program delivery.
• Ability to read and interpret customer support documents, product warranty documents, media materials and contracts or related product documents.
• Ability to work under time constraints and deadlines in challenging settings.
• Ability to work independently and in a team environment, with flexibility in order to achieve both personal and team goals and complete assignments within established timeframes.
• Ability to handle multiple priorities and manage a variety of resources according to a detailed plan
FOR APPLY Send whatsapp to 33699454
or email [email protected]