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Job Responsibilities:
Front Desk Management
Greet visitors and clients warmly.
Direct guests to the appropriate person or department.
Answer incoming calls and manage phone inquiries.
Administrative Support
Schedule appointments and maintain calendars.
Handle mail and deliveries.
Prepare and maintain documents and reports.
Customer Service
Provide information about the company and its services.
Address customer inquiries and resolve issues promptly.
Maintain a positive and professional demeanor.
Office Coordination
Assist with office supplies inventory and ordering.
Maintain cleanliness and organization of the reception area.
Coordinate meeting room bookings and set up.
Data Entry and Record Keeping
Input and maintain client and visitor information in databases.
Keep records of visitors, phone calls, and correspondence.
Collaboration
Work with other staff to support daily operations.
Assist in organizing company events or meetings.
Required Skills:
Communication Skills
Excellent verbal and written communication abilities.
Strong listening skills.
Interpersonal Skills
Friendly and approachable personality.
Ability to build rapport with clients and colleagues.
Organizational Skills
Strong multitasking abilities and attention to detail.
Ability to prioritize tasks effectively.
Technical Proficiency
Proficient in Microsoft Office Suite (Word, Excel, Outlook).
Familiarity with office equipment (printers, scanners, phones).
Problem-Solving Skills
Ability to handle inquiries and resolve issues efficiently.
Resourceful and proactive in addressing challenges.
Time Management
Ability to manage time effectively in a busy environment.
Meeting deadlines and managing schedules.
Confidentiality
Understanding of privacy and confidentiality principles, especially in handling sensitive information.
Preferred Qualifications:
Previous experience in a receptionist or administrative role.
Familiarity with office management software.
High school diploma or equivalent (additional qualifications in business administration are a plus).