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IT Support
Job Details
Job Description
We are seeking an experienced Support Engineer to join our team and provide technical assistance to our internal customers. The Support Engineer is responsible for troubleshooting and resolving issues, answering customer inquiries, and providing technical advice and guidance. The ideal candidate has excellent problem-solving skills, is highly organized, and has strong communication and customer service skills.
Duties and Responsibilities
Install and configure hardware and software systems
Resolve technical issues and escalate as necessary
Maintain current knowledge of product specifications and support processes
Track and document customer interactions
Provide feedback to management
Develop training materials and provide technical training
Qualification
Bachelor’s degree in Computer Science, Engineering, or related field
3+ years of experience in technical support preferred
Knowledge of network protocols and server systems
Working knowledge of Windows, Linux, and Mac operating systems
Demonstrated ability to work independently and as part of a team
Experience with ticketing systems and remote access tools
Able to effectively communicate technical information to a non-technical audience