Social Media Manager & Customer Engagement Specialist

Social Media Manager & Customer Engagement Specialist

Job Details

Contact Person jobs saudi
Job Type Full Time
Country saudi
City Al Hamra
Salary Confidential
Publish Date 2024-05-20

jobs saudi Direct employer 2023-12-29 09:46:52
jobs saudi
Job Description

Location: Jeddah
ID Code / Alias: To be assigned upon hiring
Position Type: Full-time
Base Salary: 2000 - 2500 SAR
Commission: Performance-based gross commission
Reports To: Business Associate

Job Summary:

Are you passionate about delivering exceptional customer service and driving sales? Join our team in Jeddah as our go-to customer champion. You'll be the face of our company, ensuring customers have an outstanding experience with every interaction. From managing daily communications to navigating our cutting-edge third-party apps, your role is pivotal in helping us meet and exceed our sales targets.

Key Responsibilities:

1. Customer Interaction: Be the friendly voice and helpful hand for all customer inquiries via calls, emails, and messages.

2. Sales & Up-selling: Connect customers with the perfect products and services, driving towards and surpassing sales goals.

3. Data Management: Keep our customer records spotless and up-to-date, capturing every detail from personal information to transaction histories.

4. 3rd Party App Management: Seamlessly operate all third-party tools used for CRM, sales tracking, and more.

5. Issue Resolution: Tackle customer issues head-on, resolving complaints efficiently and escalating when needed.

6. Team Collaboration: Partner with various departments to deliver a seamless and efficient customer experience.

7. Reporting: Compile and present daily/weekly reports, highlighting key performance metrics and customer insights.

8. Commission Targets: Aim high and strive to meet or exceed your commission targets through stellar sales and customer retention.

9. Compliance: Ensure every interaction adheres to our company’s policies and regulations.

10. Social Media Management: Engage with customers on social media platforms, addressing their concerns, sharing updates, and promoting products and services.


Skills & Qualifications:

• High School Diploma required; Bachelor’s Degree preferred.
• At least 2 years of experience in customer service or a call center.
• Exceptional verbal and written communication skills.
• Proficient in using computers and third-party applications.
• Thrive under pressure with a strong drive to achieve sales targets.

Performance Metrics:

• Customer Satisfaction Ratings
• Number of Issues Resolved
• Sales Conversion Rates
• Adherence to Schedule
• Quality of Data Entry and Management

To Apply:

Send your resume and cover letter to taveem405@gmail.com or contact us at +966539110662.

Join us and be a key player in transforming customer service and sales excellence in Jeddah!

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